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We’re Here to Help
Our Customer Care team is here to assist you with any questions, concerns, or issues you may have.
We’re Here to Help
More Ways to Contact Us
Whatsapp Chat
Our Customer Care team is here to assist you with any questions, concerns, or issues you may encounter.
Trudi - +27 67 401 8589
Jeanré - +27 71 269 1169
Email Support
Send us an email at tmcconnell@regardingmarketing.com.au and we’ll respond within 48 hours.
Frequently asked questions
General
FAQS & DECODER – The Jargon-Free Zone
Who is REVUP actually for?
REVUP is for founders who want momentum, not theory.
That includes:
• Start-ups that need to get out of their own heads and into market
• Businesses that have “been going” but feel stuck, stale, or unclear
• Founders who are doing too much themselves and know it is not sustainable
• Teams that want structure, consistency, and direction without corporate nonsense
If you are allergic to buzzwords but serious about growth, this is for you.
Are you a marketing agency?
No.
REVUP is not an agency that disappears behind reports and retainers.
We work alongside founders, build the foundations properly, and make sure things actually get used.
Think partner, not supplier.
What do you actually do?
We help businesses get clear, visible, and operational.
That usually includes:
• Positioning that makes sense to real people
• Messaging that sounds like a human, not a brochure
• Brand and content that reflects what you actually do
• Systems so marketing does not rely on one exhausted person
• A plan that evolves instead of going stale after three months
Nothing is built “because it should be.” Everything has a purpose.
What is different about REVUP?
We do not sell hype.
REVUP is built around AEO – Always Evolving Offer.
Markets shift. Platforms change. People change. Your marketing should too.
No “set and forget.”
No pretending one campaign fixes everything.
No ego projects.
Just steady, informed progress.
Do you work with early-stage businesses or only established ones?
Both.
For start-ups:
• We help you avoid expensive mistakes
• We build things properly the first time
• We stop you copying competitors blindly
For established businesses:
• We identify what is outdated, bloated, or unclear
• We bring fresh perspective without burning everything down
• We help reconnect the business to how people buy now
What if I do not even know what I need yet?
That is normal.
Most founders come to us with:
• “Something is off”
• “We have grown but it feels messy”
• “Marketing exists, but it is not working”
• “We are busy but not moving forward”
Clarity comes first. Solutions come second.
Do you promise leads, sales, or overnight growth?
No.
Anyone who guarantees that is guessing.
What we do promise:
• Clear thinking
• Honest feedback
• Practical strategy
• Assets you actually own and can use
• Marketing that reflects reality, not fantasy
Growth follows clarity. Always.
Will this work for my industry?
Probably.
REVUP works across:
• Services
• Professional firms
• Tech and platforms
• Creative industries
• Trades and construction
• Finance, health, education, not-for-profits
The principles are the same. The execution changes.
How involved do I need to be?
Involved enough to matter.
REVUP is collaborative.
You do not need to do everything—but you do need to be present, honest, and open.
We do the heavy lifting. You make informed decisions.
Do I own what you create?
Yes. All of it.
Your:
• Brand assets
• Website content
• Strategy documents
• Copy
• Systems and structures
No lock-ins. No hostage files.
What if I have been burned by marketing before?
Most of our clients have.
Usually because:
• Things were over-promised
• No one explained why decisions were made
• The work looked nice but did not convert
• There was no follow-through
REVUP exists because of those experiences, not despite them.
Is this short-term or ongoing?
Both options exist.
Some businesses need:
• A focused reset and launch
Others need:
• Ongoing thinking, refinement, and execution
We recommend what makes sense, not what maximises invoices.
How do you measure success?
Not vanity metrics.
Success looks like:
• People understanding what you do
• Easier conversations with clients
• Better alignment internally
• Marketing that feels less stressful
• Consistent traction instead of spikes and silences
If it is not helping the business move forward, it gets changed.
What does REVUP expect from clients?
Honesty. Commitment. Openness.
We do not sugar-coat, and we do not work well with:
• Ego-driven decision making
• Avoiding hard conversations
• Chasing trends for the sake of it
If you want real progress, we are a good fit.
How do I know if REVUP is right for me?
Simple question:
Are you ready to stop guessing and start building properly?
If yes, REVUP is likely a fit.
If not, that is okay too.
Who is “the team” at REVUP?
REVUP is lean by design.
At the core, you work directly with senior strategists and operators—not juniors learning on your budget. Around that core, we bring in proven specialists only when they are genuinely needed.
No bloated org charts. No unnecessary layers.
Do you outsource the work?
We selectively engage specialists we have worked with for years.
These are:
• Designers, developers, copywriters, SEO specialists, video editors, and technical experts
• People who have already delivered under pressure
• People who understand commercial reality, not just aesthetics
• People we trust to represent REVUP standards
They are not random freelancers. They are known quantities.
Why not have everything in-house?
Because founders should not be paying for other people’s overheads.
Big agencies charge you for:
• Office space
• Management layers
• Internal inefficiencies
• Staff who may never touch your project
REVUP’s model keeps costs focused on output, not infrastructure.
What does this mean for me as a client?
It means:
• You get best-in-class expertise, not whoever is “available”
• You are not locked into ongoing salaries or retainers you do not need
• The team scales up or down based on your actual requirements
• You pay for results, not bench time
You are not funding someone else’s payroll.
Who manages all of this?
We do.
You are not juggling contractors, briefs, deadlines, or expectations.
REVUP manages the workflow, quality, and delivery—so you deal with one accountable partner, not five disconnected suppliers.
How do you choose which contractors to bring in?
Based on:
• What the business actually needs now
• The stage you are at
• The complexity of the work
• Who has delivered best in similar situations
There is no “preferred supplier” nonsense. There is only what works.
Will I know who is working on my project?
Yes—where it matters.
We believe in transparency, but not noise.
You will know who is involved, why they were chosen, and what they are responsible for.
No mystery work. No black boxes.
What if my needs change over time?
That is expected.
REVUP’s contractor model is built for evolution:
• Early stage may need strategy, brand, and messaging
• Growth stages may need systems, content, automation, or optimisation
• Mature businesses may need refinement, pruning, and fresh perspective
The team changes as your business does—without restarting from scratch.
Does this affect quality or consistency?
It improves it.
Because:
• We only work with people who meet our standards
• We do not dilute responsibility across too many hands
• We retain strategic oversight at all times
Consistency comes from clarity, not from having everyone on payroll.
Why does this matter for founders?
Because founders are tired of:
• Paying for inefficiency
• Re-explaining the business over and over
• Being sold teams that change every six months
• Getting “pretty” work that does not move the needle
• Fresh ideas gloabally
• You get to work on your business rather than in your business
REVUP is structured to respect your time, your money, and your momentum.
In simple terms—what is the REVUP team model?
Senior thinking.
Proven execution.
No unnecessary overheads.
One point of accountability.
That is it.
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